Level 1 - Subject Matter Expert
Chantilly VA
Posted 2 weeks ago

Labor Category: Systems Administrator
Position Title: Systems Administrator
Position Level: Level 1 – Subject Matter Expert
Salary: Up to $200,000.00 per year
Core Hours: 9am to 4pm
Location: Chantilly VA

Description:

Position Requires a Top Secret (TS/SCI) Clearance with a Polygraph.

The Customer’s office is responsible for building and operating a hybrid-cloud mission infrastructure and services, hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake. The system has on-premises components deployed at multiple data centers, as well as use of commercial cloud resources. The Customer requires a candidate with a diverse background and strong organizational skills to facilitate the accreditation and document systems deployments across the environment.
The candidate will work in a 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology products and applications.
Shift : 6:30am-6:30pm (12Hour Shift) current rotation for Day Shift is a week on/Week off with and 8 hour short day.
WORK REQUIREMENTS:
The Candidate shall work closely with Tier 2, Tier 3, and Tier 4 engineers and support customers in the Customer’s environment locally and provide online and phone support.
The Candidate shall work in an organization that provides 24-hour IT operational support and will be required to work 12-hour days/7 days a week on alternating weeks.
The Candidate shall monitor and manage various COTS and GOTS applications, server hardware and accesses across the overall enterprise.
The Candidate shall review reports of critical issues and ensure appropriate resources are assigned to the problem.
The Candidate shall make resource management and work prioritization decisions.
The Candidate shall create, lead, or participate in various quick response “tiger teams” comprised of technical experts tasked with resolving an operational problem or service outage.
The Candidate shall provide written situation reports and provide impact analysis documentation.
The Candidate shall provide thorough IT consulting, triage and problem resolution for technical products and applications.
The Candidate shall interact with customers to troubleshoot and resolve moderately complex issues.
The Candidate shall coordinate the transition of IT service policies that impact IT infrastructure.
The Candidate shall propose and review new concepts, program plans, and policies to provide substantive input that guides implementation, including writing security plans, MOUs and SLAs and gathering relevant metrics.
The Candidate shall recommend upgrades of hardware and software, or modifications to procedures to improve efficiency and maintain regulatory compliance.
The Candidate shall gather and analyze data, and brief all levels of management on findings.
The Candidate shall brief senior leadership on daily topics that impact system performance.
The Candidate shall solicit, analyze and track customer feedback

Details:

Mandatory Requirements:

The candidate shall have the following required skills, certifications and demonstrated experience:
– Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and Customer developed applications used in a high paced business environment
– Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and Customer developed applications
– Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents
– Demonstrated experience tailoring technical response to all levels of technical experience
– Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management
– Demonstrated experience with TCP/IP and general networking issues
– Demonstrated experience providing superior customer service and support
– Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure
– Demonstrated experience troubleshooting technical issues and applying critical thought to problems

Optional Requirements:

Demonstrated experience developing in ServiceNow
– Demonstrated experience with Jira
– Demonstrated experience creating and analyzing data metrics
– Demonstrated experience with Amazon Web Services or Cloud administration
– Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment
– Demonstrated experience negotiating issues, sound judgment, and decision-making

B4CORP Company Information

B4Corp is a small defense contracting company that focuses on providing an optimum environment for mission-focused, highly skilled consultants to support the United States of America’s intelligence community and other defense organizations. B4Corp provides a low overhead, highly efficient, high salary environment that allows employees to excel at meeting the client’s needs. B4Corp is looking for information technology professionals that have a high sense of personal responsibility, self-motivation, and mission drive.

B4Corp’s dedication and care for its employees is reflected in our outstanding compensation and benefits package. B4Corp’s benefits reflect the company’s policy of putting the employees first. B4Corp’s maximum flexibility comp / makeup time policy, along with the company’s cafeteria-style benefit plan that allows employees to maximize their Benefit Dollars, reflects B4Corp’s commitment to its employees.

Compensation:

Outstanding Salaries

Retirement:

Full Vanguard 401k Plan – Featuring a full scope of investment options
– 100% employer matched contribution up to 6% of employee’s salary
– Ability to max out 401k savings $57k ($63.5k if over 50)
Employees receive B4Corp phantom stock each year (2-year vesting period)

Insurance:

Medical – United Health Care (UHC) (multiple plan options)
Dental – United Concordia (UC) Flex Plan
Vision – Vision Service Plan Insurance Co (VSP) Signature Plans
Mutual of Omaha short-term disability (60% of salary up to $2,000.00/week)
Mutual of Omaha long-term disability (60% of salary up to $10,000.00/month)
Mutual of Omaha life insurance ($200,000.00)

Employee Referral Bonus:

Refer a friend or a coworker and receive $3,000 per year for every year the person works for B4CORP

Paid Time Off (PTO):

Seven weeks of leave per year (including ten federal holidays)
Flexible work schedule with comp time (with customer approval)

Tuition and Training:

Free CBTNuggets Online Training Account
– More than 200 online IT courses on a large variety of topics, including networking, security, virtualization, and the cloud
– Cisco, Microsoft, and Google
– Virtual Labs
Free L inux Academy Online Training Account

Internal Tracking -GV-1368-01/0242

If you would like to complete a detailed B4Corp Employment Application, please do so using this form (You only need to fill out this application once for B4Corp or if you have updates to the information.):
https://b4corp.com/b4corp-employment-application/.
This form will help us find you the best position quicker.

B4Corp is an EEO and e-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender/gender identity, sexual orientation or national origin. Please take the time to review and complete these three voluntary identification forms if you choose to do so and email them to hr@b4corp.com.

To apply for this job please visit b4corp.com.