Position Requires a Top Secret (TS/SCI) Clearance with a Polygraph.
Systems Reliability Engineer, SME – Service Now
We are looking for experienced Software Engineer to join our technology-based program supporting a key customer. The Software Engineer provides subject expertise and guidance to IT developers during the software development life cycle. Overseeing the development, testing, and implementation of technical solutions. Determining whether technical solutions meet defined requirements. The SME may also provide Agile DevOps support to mission critical systems. The Software Engineer may have the opportunity to build strong systems, software, and cloud environments and provide operations and maintenance for critical systems. The candidate will provide technical expertise and support in the design, development, implementation and testing of customer tools and applications. Based in a DevOps framework, participate in and/or direct major deliverables of projects through all aspects of the software development lifecycle including scope and work estimation, architecture and design, coding, and unit testing. The SME may develop, in conjunction with functional users, system alternative solutions using Agile methodologies for ServiceNow support.
Labor Category: Systems Engineer
Position Level: Level 1 – Subject Matter Expert
Salary: Up to $260,000.00 per year
Core Hours: 9am to 4pm
Location: Herndon VA
Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants
Develop, test and deploy updates to ServiceNow based on customer requirements
Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow
Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests
Identify system deficiencies and recommend solutions
Maintenance and continuous improvement of the processes, standards, policies, working methods and tools
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across Development, Testing, Integration, and Production environments
Participate in on-going production support and end user support
Document testing and maintenance of system corrections
Research, understand, and develop using new technologies and standards as needed
Researches, designs, develops, and/or modifies enterprise-wide systems and/or applications software
Involved in planning of system and development deployment as well as responsible for meeting software compliance standards
Evaluates interface between hardware and software, operational requirements, and characteristics of overall system
Required Education, Experience, & Skills:
A minimum of sixteen (16) years relevant experience with Bachelor’s or Master’s degrees
Knowledgeable in Incident Management, organizing Incident Response Teams, communicating with stakeholders and devising a strategy for resolving incidents
Good understanding of how the incident response role is structured and incident response concepts to automate the complex process required for rapid, effective incident resolution
Knowledgeable with Service Level Objectives (SLO) to help Operations provide, define, improve SLO for specific reliability for IT systems
CI/CD implementation expertise
Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc.
Database Administration (Oracle or MYSQL) experience
Ability to efficiently and appropriately estimate work effort requirements
Ability to communicate effectively through written and verbal methods
Ability to handle multiple tasks and meet deadlines
Ability to work independently and in a team environment
Able to adapt to a constantly changing environment
Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand
Ability to deliver enhanced functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required
High degree of initiative, creativity, and technical ability to function on this team required
Ability to identify issues and implement corrective actions. Should work toward achieving ServiceNow Certified System Administrator (CSA) cert while on task
ServiceNow Certified System Administrator (CSA)
The ideal candidate would also have IT project management experience, and be familiar with Scrum, Lean, Agile and DevOps.
Experience with Java, Ruby, DevOps and DevSecOps
Knowledgeable with IT Operations Management (ITOM) software, intended to represent all the tools needed to manage the provisioning, capacity, performance and availability of computing, networking and application resources — as well as the overall quality, efficiency and experience of their delivery.
Understanding of Quality Assurance and Test Automation for software pre-deployment
Good understanding of DevOps concepts and best practices
Issue troubleshooting experience
Understanding of Networking concepts
B4CORP Company Information
B4Corp is a small defense contracting company that focuses on providing an optimum environment for mission-focused, highly skilled consultants to support the United States of America’s intelligence community and other defense organizations. B4Corp provides a low overhead, highly efficient, high salary environment that allows employees to excel at meeting the client’s needs. B4Corp is looking for information technology professionals that have a high sense of personal responsibility, self-motivation, and mission drive.
B4Corp’s dedication and care for its employees is reflected in our outstanding compensation and benefits package. B4Corp’s benefits reflect the company’s policy of putting the employees first. B4Corp’s maximum flexibility comp / makeup time policy, along with the company’s cafeteria-style benefit plan that allows employees to maximize their Benefit Dollars, reflects B4Corp’s commitment to its employees.
- Outstanding Salaries
- Full Vanguard 401k Plan – Featuring a full scope of investment options
– 100% employer matched contribution up to 6% of employee’s salary
– Ability to max out 401k savings $57k ($63.5k if over 50)
- Employees receive B4Corp phantom stock each year (2-year vesting period)
- Medical – United Health Care (UHC) (multiple plan options)
- Dental – United Concordia (UC) Flex Plan
- Vision – Vision Service Plan Insurance Co (VSP) Signature Plans
- Mutual of Omaha short-term disability (60% of salary up to $2,000.00/week)
- Mutual of Omaha long-term disability (60% of salary up to $10,000.00/month)
- Mutual of Omaha life insurance ($200,000.00)
Employee Referral Bonus:
- Refer a friend or a coworker and receive $3,000 per year for every year the person works for B4CORP
Paid Time Off (PTO):
- Seven weeks of leave per year (including ten federal holidays)
- Flexible work schedule with comp time (with customer approval)
Tuition and Training:
- Free CBTNuggets Online Training Account
– More than 200 online IT courses on a large variety of topics, including networking, security, virtualization, and the cloud
– Cisco, Microsoft, and Google
– Virtual Labs
- Free L inux Academy Online Training Account
Internal Tracking -BC-POS-478
If you would like to complete a detailed B4Corp Job application, please do so using this form:
This form will help us find you the best position quicker.
B4Corp is an EEO and e-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender/gender identity, sexual orientation or national origin.
To apply for this job please visit b4corp.com.